Refund policy

      
        1. Eligibility for Refunds
At www.papeteri.com, we strive to provide the best quality stationery products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund policy. To be eligible for a refund, please review the following conditions:
Refund Request Deadline
  • You must submit a refund request within 3 days of receiving your order. After this period, we may not be able to process your request.
        2. Eligible Reasons for Refunds 
                                                
Refunds will be considered in the following cases:
  • Damaged or Defective Items: If the stationery product you received is damaged or defective, you may request a full refund or a replacement. Please provide clear photographic evidence of the damaged item(s).
  • Order Errors: In the event of an error on our part (e.g., wrong item sent), we will provide a full refund or send the correct item as per your preference.
          3. Non-Eligible Reasons for Refunds
      Refunds will not be granted for the following reasons:
      • Change of Mind: We do not offer refunds for items you simply change your mind about or no longer want. Please review your order carefully before finalizing your purchase.
      • Used Items: Refunds are not applicable for items that have been used, opened, or are not in their original condition.
      • Late or Missing Refund Requests: If you fail to submit your refund request within the specified time frame, we may not be able to process your request.
              4. How to Request a Refund
          To request a refund, please follow these steps:
          • Contact our customer support team at info@papeteri.com within the specified refund request period.
          • Provide your order number, a clear description of the issue, and any relevant photos as evidence.
          • Our team will review your request and respond within 1business days.
                  5. Refund Processing
              If your refund request is approved:
              • For damaged or defective items, we will initiate a full refund to your original payment method.
              • For order errors, we will either provide a full refund or send the correct item, based on your preference.
                       6. Refund Timeline
                  Refund processing times may vary:
                  • Bank transfer: Refunds typically appear in your account within 2 business days.
                  • Momo payment: Refunds will be processed to your momo account within 1 business days.
                  • Check or Money Order Payments: Refunds will be issued by check
                           7. Contact Information
                      If you have any questions or need assistance with your refund request, please contact our customer support team at info@papeteri.com ,
                      (+250) 783 390 109 , 781 276 816
                                                                   
                                8. Policy Updates
                           www.papeteri.com reserves the right to update and revise this refund policy as needed. Any changes will be communicated to customers through our website.
                          This sample refund policy provides clear guidelines for customers, ensuring they understand the conditions under which refunds are issued and how to request them. Be sure to adjust the details to align with your specific online stationery store's practices and legal requirements.